PRIVACY POLICY

Effective Date: July 1, 2026

Steel City Pools, LLC. ("Company," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how Steel City Pools, LLC. collects, uses, discloses, and safeguards your information when you visit our website, communicate with us, or utilize our services.

By accessing our website or providing your information to us, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information
Name
Email address
Phone number
Mailing address
Property address for service or installation estimates
Information submitted through contact forms, quote requests, or lead forms
Any additional information you voluntarily provide to us

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

IP address
Browser type and version
Device information
Pages visited and time spent on the website
Referral sources
Cookies and similar tracking technologies

2. How We Use Your Information

We may use your information to:

Respond to inquiries and provide customer support
Schedule consultations, estimates, installations, repairs, and maintenance services
Prepare proposals and contracts
Process payments and invoices
Improve our website, services, and customer experience
Send appointment reminders, service notifications, and follow-up communications
Send promotional offers, newsletters, or marketing communications, where permitted by law
Conduct advertising and remarketing campaigns through third-party platforms
Comply with legal obligations and protect our business interests

3. Lead Forms and Advertising

Steel City Pools, LLC. may collect information through advertising platforms, including forms submitted through social media and online advertising services.

Information submitted through these forms may be used to:

Contact you regarding your interest in our services
Provide pricing information and project consultations
Send promotional communications related to pool installation, renovation, maintenance, and repair services

You may opt out of receiving marketing communications at any time by contacting us directly or following the unsubscribe instructions included in our communications.

4. SMS/Text Messaging Consent Policy

By providing your mobile phone number to Steel City Pools, LLC., you consent to receive text messages from us regarding your inquiries, estimates, appointments, project updates, service reminders, billing notifications, and promotional offers.

Message frequency may vary depending on your interactions with Steel City Pools, LLC. and the services you request.

Message and data rates may apply based on your mobile carrier's terms and conditions.

Consent to receive text messages is not a condition of purchasing any goods or services from Steel City Pools, LLC.

You may opt out of receiving marketing text messages at any time by replying STOP to any text message. After opting out, you may receive one final message confirming your unsubscribe request. For assistance, reply HELP or contact us directly at info@steelcitypools.com or by phone.

Steel City Pools, LLC. does not sell, rent, or share your mobile phone number with third parties for their own marketing purposes. We may use third-party service providers to facilitate the delivery of text messages on our behalf, subject to appropriate confidentiality and security obligations.

By submitting your information through our website, contact forms, social media lead forms, or other communication channels, you acknowledge and agree to this SMS/Text Messaging Consent Policy.

5. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to improve website performance and advertising effectiveness.

These technologies may help us:

Understand website traffic and user behavior
Improve website functionality
Measure advertising performance
Deliver relevant advertisements through third-party platforms

You may adjust your browser settings to refuse cookies; however, certain portions of the website may not function properly.

6. Sharing of Information

Steel City Pools, LLC. does not sell your personal information.

We may share information with trusted third parties when necessary to operate our business, including:

Website hosting providers
Customer relationship management (CRM) platforms
Payment processors
Marketing and advertising partners
Service providers assisting with scheduling, communications, analytics, or business operations
Government authorities or legal entities when required by law

All third parties are expected to maintain appropriate safeguards for your information.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as necessary to:

Provide our services;
Maintain business records;
Comply with legal, tax, accounting, and regulatory requirements; or
Resolve disputes and enforce our agreements.

9. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information, including the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of personal information, subject to legal exceptions
Opt out of certain marketing communications
Request information regarding how your data is used

To exercise these rights, please contact us using the information provided below.

10. Children's Privacy

Our website and services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children.

If we become aware that information from a child under 13 has been collected, we will take reasonable steps to delete such information.

11. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third-party websites.

We encourage users to review the privacy policies of any third-party websites they visit.

12. Changes to This Privacy Policy

Steel City Pools, LLC. reserves the right to update or modify this Privacy Policy at any time. Changes will become effective immediately upon posting the updated policy on our website.

Your continued use of our website following any updates constitutes acceptance of those changes.

13. Contact Information

If you have any questions regarding this Privacy Policy or our privacy practices, please contact us:

Steel City Pools, LLC.

1 PPG Place, Suite 3100

Pittsburgh, PA 15222

Website: steelcitypools.com

Email: info@steelcitypools.com

Phone: (412) 699-2110

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.